Shipping Policy
At Flashona, we want your shopping experience to be simple, clear, and reliable. Please review the following Shipping Policy before placing your order.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or U.S. holidays.
During periods of high order volume, holidays, promotional events, or unexpected circumstances, order processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you by email.
Please note that the processing time is separate from the shipping and delivery time.
Shipping Area
Flashona currently ships orders to customers within the United States.
At this time, we do not offer international shipping.
Estimated Delivery Time
After your order has been processed and shipped, Standard Shipping typically takes approximately 7–14 business days.
Please understand that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, carrier volume, transportation delays, or other circumstances beyond our reasonable control.
The estimated delivery period begins after your order has been processed and shipped, not when the order is placed.
Shipping Carriers
Depending on the product, destination, package size, and available shipping service, your order may be delivered by one of the following carriers:
- USPS
- UPS
- FedEx
- Other reputable shipping carriers
The carrier used for your order may vary.
Shipping Costs
Flashona currently charges a flat shipping fee of $4.99 USD per order for Standard Shipping within the United States.
If additional shipping options or charges are available for your order, they will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
You can use the tracking number to monitor your package through the applicable shipping carrier's website or through the order tracking feature available on our website.
Please allow approximately 24–72 hours after the tracking number is issued for tracking information to become available or update.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping address before completing your purchase.
Flashona is not responsible for delays, returned packages, additional shipping charges, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost, Delayed, or Missing Packages
If your package appears to be delayed, please check your tracking information first. Carrier tracking information may sometimes take time to update.
Delivery delays can occur due to weather, holidays, high shipping volumes, transportation issues, carrier disruptions, or other circumstances outside Flashona's control.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend that you:
- Check around your delivery location, mailbox, porch, garage, or other safe areas.
- Ask household members or neighbors whether they received the package.
- Contact the shipping carrier for additional delivery information.
- Contact Flashona at contact.adilchy@gmail.com with your order number if you need assistance.
We will make reasonable efforts to assist you, but once a package has been transferred to the shipping carrier, delivery-related investigations may be handled according to the carrier's policies and procedures.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at:
To help us review your request, please provide:
- Your order number
- A clear description of the issue
- Clear photos of the product
- Photos of the shipping packaging, if applicable
- A short video, when necessary, to demonstrate the issue
After reviewing your request, we will determine the appropriate resolution in accordance with our Return & Refund Policy.
Depending on the circumstances and applicable policy requirements, an approved claim may qualify for a replacement, refund, or another appropriate resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Orders may only be cancelled before they enter processing or are shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order will be subject to our Return & Refund Policy.
Delivery Delays Beyond Our Control
Flashona is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation delays
- Holidays
- High shipping volumes
- Incorrect or incomplete address information
- Government-related restrictions
- Other unforeseen circumstances
We will make reasonable efforts to assist customers when shipping or delivery issues occur.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact our support team:
Store: Flashona
Website: flashona.com
Email: contact.adilchy@gmail.com
Phone: +1 (646) 518-0948
Business Address: 240 The Bluffs NW, Austell, GA 30168, United States
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for choosing Flashona. We appreciate your business and look forward to serving you.