Refund Policy
At Flashona, we want your shopping experience to be simple, clear, and reliable. If you are not completely satisfied with your purchase, we are here to help with a straightforward and transparent return and refund process.
Please read this Return & Refund Policy carefully before requesting a return.
1. Return Window
You may request a return within 30 days from the date your order is delivered.
Return requests submitted more than 30 days after delivery may not be eligible for a return or refund.
To avoid delays, please contact us as soon as possible if you believe your order has an issue.
2. Return Eligibility
To be eligible for a return, the item generally must:
- Be unused and in its original condition.
- Not be washed, installed, modified, or altered.
- Be returned in its original packaging, where applicable.
- Include all original parts, accessories, manuals, and other included components.
- Not show signs of damage caused after delivery or through improper use.
Items that do not meet these requirements may be ineligible for a refund.
Certain products may be subject to additional return restrictions as described below.
3. How to Start a Return
Please contact Flashona before sending any product back.
To request a return, email our support team at:
Please include:
- Your order number
- The email address used when placing the order
- The reason for your return request
- Clear photos or videos, if the item is damaged, defective, or incorrect
- Any other information reasonably requested by our support team
After reviewing your request, we will provide you with return instructions if your return is approved.
Do not send a return to our business address before receiving return authorization from Flashona.
Unauthorized returns may be delayed or may not be accepted.
4. Return Address
Approved returns should only be sent to the return address provided by Flashona after your return request has been reviewed and approved.
Important: The business address listed below should not automatically be used as a return address unless Flashona specifically instructs you to send your approved return there.
This helps ensure that your return is sent to the correct location and can be properly processed.
5. Return Shipping Costs
Buyer-Remorse Returns
For returns due to buyer's remorse, such as:
- Changing your mind
- Ordering the wrong item
- Selecting the wrong size or variation
- No longer wanting the product
the customer is generally responsible for the return shipping costs.
The original shipping charge, if any, may also be non-refundable unless otherwise required by applicable law or stated by Flashona.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within the 30-day return period at:
Please provide clear photos or videos showing the issue.
After reviewing the claim, Flashona will determine the appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, this may include:
- A replacement at no additional cost
- A return shipping label
- A refund
- Another appropriate resolution
We will make reasonable efforts to resolve verified product issues fairly and promptly.
6. Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Used, washed, installed, or altered items
- Items damaged through misuse, improper care, or normal wear and tear
- Items returned without required original packaging or components
- Products clearly marked Final Sale or Non-Returnable at the time of purchase
- Gift cards
- Personalized or custom-made products
- Items requested for return after the applicable 30-day return period
Additional exclusions may apply where permitted by applicable law.
7. Exchanges
Flashona currently does not offer direct product exchanges.
If you need a different product, color, size, or variation, you may request an eligible return under this policy. Once the return is approved and the applicable refund is processed, you may place a new order for the item you want.
Product availability may change, so we cannot guarantee that a replacement item will remain in stock.
8. Return Inspection
Once an approved return is received, Flashona may inspect the item to determine whether it meets the requirements of this Return & Refund Policy.
We will notify you by email after your return has been received and reviewed.
If the return is approved, the applicable refund will be processed.
If the returned item does not meet the eligibility requirements, we may decline the refund or provide a partial refund where appropriate and permitted by applicable law.
9. Refund Processing and Timeline
Once your return has been received and approved, the refund will generally be processed to the original payment method.
Flashona generally processes approved refunds within 5–10 business days after the return has been approved.
After Flashona processes the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Delayed Refunds
If you have not received your refund after 15 business days from the date Flashona confirms that the refund was processed, please contact us at:
We will be happy to help you determine the status of the refund.
10. Restocking Fees
Flashona does not charge restocking fees for approved returns.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Orders may only be cancelled before they enter processing or are shipped.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that a cancellation will be possible once processing has begun.
Once an order has shipped, it cannot be cancelled and must instead follow the applicable return process described in this policy.
12. Refunds for Shipping Charges
For eligible buyer-remorse returns, original shipping charges may not be refundable.
For verified damaged, defective, or incorrect items, Flashona will determine the appropriate refund or shipping resolution based on the circumstances and applicable law.
13. Contact Us
If you have questions about returns, refunds, damaged products, defective items, or order cancellations, please contact our support team:
Store: Flashona
Website: flashona.com
Email: contact.adilchy@gmail.com
Phone: +1 (646) 518-0948
Business Address: 240 The Bluffs NW, Austell, GA 30168, United States
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for choosing Flashona. We appreciate your business and are committed to providing a fair and reliable shopping experience.